Essays about: "thesis on servqual e banking"
Found 3 essays containing the words thesis on servqual e banking.
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1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction
University essay from Högskolan Kristianstad/Fakulteten för ekonomiAbstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE
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2. Quality Online Banking Services
University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE
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3. E-banking and Service Quality Online
University essay from Lunds universitet/Institutionen för tjänstevetenskapAbstract : This thesis will present and discuss e-banking of four major banks in Sweden and the provided service quality required maintaining a good relationship to their customers. The thesis is based on interviews with representatives from the four banks and theories from researches within the field. READ MORE