Essays about: "thesis paper on hotel service"

Found 3 essays containing the words thesis paper on hotel service.

  1. 1. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Joan Parvazi Nia; Daniel Regnér; [2023]
    Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE

  3. 2. The willingness to pay extra for environmental certificated hotels in Stockholm : a survey based master’s thesis about consumers driving characteristics towards hotels’ green work

    University essay from SLU/Dept. of Economics

    Author : Sophie Nyström; [2017]
    Keywords : Willingness To Pay; Cragg’s Tobit; Contingency Valuation; Environment; Hotels; Sweden; Environmental Impacts;

    Abstract : The year 2017 has been designated “the international year of sustainable tourism for development” by the United Nations 70th General Assembly [General Assembly 2016]. Hotels have the potential to decrease the environmental impacts of their guests in their facilities. READ MORE

  4. 3. The Employees' Roles on Service Delivery : Case Study on Haibin Hotel & Westin Hotel in China

    University essay from Avdelningen för ekonomi

    Author : Zhiman Liang; Xin Ye; [2010]
    Keywords : People; Service culture; Human resource strategy; Employee; Service delivery; Hotel;

    Abstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE