Essays about: "total quality management in hotel industry"

Found 2 essays containing the words total quality management in hotel industry.

1. 1. Internal Quality Management in Service Organizations: a theoretical approach

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Lin Li; [2011]
   Keywords : Internal marketing; internal service; internal customer; quality management;

   Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE

3. 2. Certification- possibilities and challenges for obtaining sustainable tourism

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Sofie Ullström; [2009]
   Keywords : certification; business ethics; csr; sustainability; tourism industry and customer management; Tourism; Turism; Social Sciences;

   Abstract : The purpose of this thesis is to analyze the possibilities and challenges of certification for obtaining sustainable tourism. On the basis of the purpose, I have designed two research questions. 1.Which are the possibilities of certification? 2. READ MORE