Essays about: "total service quality"

Showing result 1 - 5 of 112 essays containing the words total service quality.

  1. 1. Research on Return Logistics in Online Shopping Environment - A case study of Taobao

    University essay from Göteborgs universitet/Graduate School

    Author : Sijia Yu; Wantong Zhao; [2020-06-22]
    Keywords : E-commerce environment; Return Logistics; Logistics model;

    Abstract : MSc in Logistics and Transport Management.... READ MORE

  2. 2. Optimization of aftermarket logistics with dual supply chains for Sandvik AB

    University essay from Lunds universitet/Institutionen för teknisk ekonomi och logistik; Lunds universitet/Teknisk logistik

    Author : Gopalakrishnan Srinivasan; Akshay Hingmire; [2020]
    Keywords : Technology and Engineering;

    Abstract : Background: Aftermarket logistics is important for a manufacturing company to maintain customer satisfaction in the long run. However, the supply chain set for aftermarket parts is equally crucial as the original equipment. Modification or optimization of the logistics systems for slow-moving aftermarket items is inevitable. READ MORE

  3. 3. Service Quality in the Eyes of Sporadic Spectators : A Quantitative Study for HV71 with a Modified Sportscape Framework

    University essay from Jönköping University/IHH, Marketing and Logistics; Jönköping University/IHH, Marketing and Logistics

    Author : Zimon Karlsson; Gustav Carlsson; [2020]
    Keywords : service quality; sporadic spectator; spectator sport; total service quality; HV71; hockey; services; service dimensions; quantitative study; fans; service kvalité; åskådare; åskådarsport; HV71; hockey; tjänster; kvantitativ studie; fans;

    Abstract : Introduction: Sports consumption is a unique human experience in which consumers invest both money and emotions where the game becomes the main focus of the event and constitutes what is known to be a sporting event. Sports organizations are required to track how their service quality is perceived during these events in order to understand the values of their spectators and to evaluate levels of satisfaction. READ MORE

  4. 4. Making material handling more efficient : reduction of non-value-adding activities at a wood products company

    University essay from SLU/Dept. of Forest Economics

    Author : Karin Gyllengahm; [2020]
    Keywords : ABC analysis; agility; business modelling; inventory; inventory layout; lean; material handling; operations management; order picking; value stream map; VSM; ABC analys; affärsmodellering; flexibilitet; lager; lagerstruktur; materialhantering; operativ ledningsteori; orderplockning; värdeflödesanalys;

    Abstract : The forest industry is one of the most important businesses in Sweden, accounting for 9-12 percent of the Swedish industry's total occupation, export, turnover, and added value. Although the investments made by the Swedish forest sector reached a new record during 2017, the industry stills struggle with low profitability. READ MORE

  5. 5. A case study in consolidating the loss structure of different manufacturing sectors under lean context

    University essay from Lunds universitet/Produktionsekonomi

    Author : Hua Tong; Thi Minh Trang Dao; [2020]
    Keywords : Lean Manufacturing; Loss Deployment; Loss Structure; World Class Manufacturing WCM ; Technology and Engineering;

    Abstract : In the light of lean methodology, World Class Manufacturing requires continuous improvement in analyzing the losses to eliminate the wasteful resources and to boost the overall productivity. However, the standardized loss structure should be well-balanced to be general enough to cover the whole manufacturing procedure while being specific enough to point out the real issues happening for further improvement. READ MORE