Essays about: "web-based self-service"

Found 2 essays containing the words web-based self-service.

1. 1. Progressive Web Application versus Native Application for Flight Bookings : An Evaluation of the Advantages and Disadvantages of Native Mobile Applications and Progressive Web Applications

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Malin Jauad Almeida Marques; [2022]
   Keywords : Progressive Web Application; Native Application; Mobile Application; User Experience; Progressiv Webbapplikation; Nativ Applikation; Mobilapplikation; Användarupplevelse;

   Abstract : There are many ways of implementing an application, and the choices of how to cater to the specific needs of a customer are many. Today, one of the major decisions made when developing an application is whether to implement a native or web-based solution. Each of these alternatives comes with its own set of advantages and disadvantages. READ MORE

3. 2. The Migration Measurement Model - How to Measure the Success of a Channel Migration in Customer Support

   University essay from Lunds universitet/Produktionsekonomi

   Author : Anna Rengstedt; [2014]
   Keywords : customer migration; web-based self-service; service channels; support metrics; customer behavior; Technology and Engineering;

   Abstract : Purpose: The purpose of this thesis is to develop a theoretical framework that enables a company to measure the success of an initiative that migrates customers from one channel to another, in order to improve or upgrade the way of handling customer support between the company and its end customers. Methodology: The strategy for this thesis was to carry out an iterative case study - theory-led by explaining the causes of events and processes from the literature, and discovery-led by exploring the key issues in ACTIVE Network‟s migration. READ MORE