Aligning Management’s Efforts and Employees’ Motivation - A mixed method study of personnel control through training in Swedish dental care

Abstract: The study shows how a professional service firm can manage intrinsic motivation by using training as a personnel control and how training can help when implementing cultural controls cultural. The results show that professionals’ perceive that all the needs for intrinsic motivation are positively related to training, with autonomy having the strongest relation, while extrinsic motivation to a large extent is not related to the training. Relatedness seems to have the most substantial relation to retention, but also autonomy seems to relate. Overall, this shows that the way management can facilitate motivation through training, is also in many aspects how the professionals’ perceive that their motivation is affected.