An Empirical Investigation of the Acceptance of Chaos Engineering

Abstract: The digitization within today’s society sees no sign of decline. In recent years it has become more critical for organizations to value scalability since the system needs to be able to increase or decrease in performance. Thus, organizations are going towards microservice architectures. Testing these distributed microservices might be difficult, but there is a fault injection testing method called Chaos Engineering, which aims to ensure resilience. Acceptance of technology is crucial for the continuous use of a system. Firstly, a qualitative study was performed to investigate if the Chaos Maturity Model influences the Perceived Usefulness and the Perceived Ease of Use. The results indicated that Adoption had a positive influence on Perceived Usefulness. Secondly, a qualitative study was performed to contribute more in-depth knowledge. The results suggested that a company with “No chaos story” perceives Chaos Engineering as somehow useful but experiences obstacles to using the technology in the current testing of the system. The conclusion can be drawn that organizational preparations are important, and an evenly distributed knowledge of Chaos Engineering will contribute to the Perceived Usefulness.