The Constant Connectivity Conundrum : Experiences of multitasking and interruptions

Abstract: Many people are more or less constantly connected through mobile technology today. This provides opportunities, but also makes people vulnerable for interruptions and prone to engage in multitasking, when full focus might be needed. Smartphone usage is common especially among younger people, making it interesting to investigate constant connectivity’s effect on learning. Previous studies have focused on quantifiable results regarding the effect on learning, such as impact on grades, but has not investigated the qualitative aspects. This thesis investigates students’ experiences regarding interruptions and multitasking through a three-part study. The results show that the impact is very context dependent and phone usage is occasionally not reflected upon. Further, the result indicates that being expected to always be available and respond quickly could be perceived as a problem. The findings presented in this thesis can contribute with important design implications for devices to enable single-task focus and avoiding interruptions.