A turnaround of a SME family business during an organizational crisis : In-depth case study: United States commercial laundry firm

Abstract: The following thesis will examine, and utilize, an in-depth case study of a family business turnaround by a new change leader. Theory will be used to explore and extend existing models concerning family business, organizational crisis, turnaround, and leadership. A non-sequential model will be developed that looks into the past in order to understand the present and seek out strategies for the future. Interviews were conducted with the Senior Leadership Team (SLT) of the firm and will be analyzed and discussed in the subsequent sections along with a theoretical framework. These analyses will help the authors answer their research questions in order to fulfill the purpose and ultimately formulate a model.