Experienced Quality : Revealing the meanings of quality in generation Y’s wardrobes

Abstract: Purpose: To identify how young women of generation Y define what apparel quality means for them based on their personal wardrobe content by further considering their knowledge in the field and values in their upbringing. Methodology: The research was conducted through nine semi-structured face to face interviews with young women. The interviews took place in the respondents’ homes as their wardrobe content was required for the purpose of the study. Empirical data: The data was collected through a purposive sampling of Gothenburg-based young women using a recruitment instrument with specific respondent criteria. Conclusion: The findings of this study support various aspects of existing literature on consumers’ quality definition and assessment, however, also highlights the importance of experience with garments as a quality indicator when there is a knowledge gap about garment construction. In accordance with that, durability was the most important quality indicator of wardrobe items, while fabric blend and sensory feel were most useful when assessing quality before purchase. Respondents based their knowledge primarily on own experiences and information gained through media and their mothers as main socialization agents. The relevance of sustainability in quality assessments had previously not been investigated but was revealed in this study.