Factors of Job Satisfaction in the Healthcare Industry

Abstract: The study aims to analyze and explore the factors that affect job satisfaction among nurses working in Emergency Departments. An online questionnaire was implemented to examine the factors that most influence overall job satisfaction among nurses in the Emergency Department. The survey contained items on job characteristics, as well as basic socio-demographics. Based on the results from the quantitative study, nurses working in the Emergency Department have a low overall job satisfaction score, with an average of 2.65 in a scale of 5-point Likert scale. The most influential factors of job satisfaction with significant correlation with the overall job satisfaction is work itself (0.801, p < 0.01) and the relationship with management (0.795, p < 0.01). Socio-demographic factors such as age, gender, level of education and number of children are not significantly influencial on the total score of employee satisfaction. Explore the determinants of job satisfaction nurses in the Emergency Department, highlight its importance in the current situation in Sweden and make recommendations about which are the main determinants of job dissatisfaction that need to be tackle from a managerial perspective. The low job satisfaction should be tackle from the managerial level by: implementing individual evaluation of the job satisfaction among nurses, increase the positive feedback from supervisors, involving experienced workers in the ED to influence in organizational decisions, introducing individual meetings with employees to identify their particular needs, improve the number of human resources by attracting internally contracted employees with compensations for weekends and evening/nights instead of hiring external nurses to cover those shifts.