Digital Transformation in Supply Operations
Abstract: Digital transformation of supply chains has been on the rise in the previous decade and most organizations aim to digitalize their supply chain process to achieve a predictable, efficient, and competitive supply chain in the market. Ericsson also aims at digital transformation in supply by introducing digital tools/capabilities to handle the supply operations efficiently. This thesis focuses on digital transformation in supply operations of DSNB (Digital Services and New Business) supply unit of Ericsson AB. Since digital transformation is a new way forward for DSNB supply, this thesis addresses the complete process of digital transformation in supply. Firstly, the challenges faced in today’s supply operations are identified, and how digital transformation of supply chains can help solve these challenges. Recognizing the need for digital transformation, a digital transformation framework is crucial to organize and develop digital capabilities in a structured manner to enable digital supply chains. The proposed framework in the thesis will enable DSNB supply to systematically organize digital transformation within DSNB supply. Once the digital capabilities are developed and deployed in the organization, is it important to evaluate if they are achieving the targeted value. Has the supply chain performance improved after the introduction of digital capabilities? How and what type of metrics should be used to capture the value? This thesis also discourses on what type of metrics should be used to capture the overall impact of digital transformation on supply operations. All the above points are addressed in the thesis ultimately illustrating the complete process of digital transformation in supply. The purpose of this thesis is to answer the need of digital transformation in supply chains, how it helps in solving today’s supply chain challenges, how to organize digital transformation of supply in DSNB supply and what type of metrics can be used to capture the overall impact of digital transformation on supply operations.
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