Designing with only second hand information- An evaluation of the filters and formatters in the Billing Gateway GUI

Abstract: This Bachelor´s Thesis concerns 20 points at the MDA-program (People, Computers and Work) at Blekinge Institute of Technology in Ronneby. The MDA-program focuses on how people use Information Technology and its design and development. In this Bachelor?s Thesis we describe a study process at the Billing Gateway Department at Ericsson Software Technology in Ronneby in which we investigate how to design for destined users without direct contact with them. Our aim of the study was to evaluate and bring out a design suggestion of a graphical representation of the filters and formatters for the end-users. With only second hand information about them we found the task to be impossible to accomplish. Instead this Bachelor?s Thesis is an investigation of how a design process is developed without direct contact with the end-users. The results are based on second hand information about the needs of the end-users. We give Ericsson suggestions of how to involve the end-users in the design process. ----------------------- Tiina Martinson Johanna Åkesson