TECHNOLOGY ENHANCED BEHAVIORAL CHANGE PROCESSES : Changing an organizational change process with ICT
In our rapidly developing society, companies and education have to continuously reflect
upon their ways of working in order learn and improve. Learning within organizations
can be measured by studying behavioral change, and research has shown that behavioral
change can be achieved with technology enhanced interventions and coaching.
The purpose of this study is to explore how the participants perceive a behavioral
change process when it is matched with technology, what aspects of the process that effect
the participants’ learning and behavior, and to find a technological solution which
enables coaching for behavioral change. This has been done by a user-centered designed
process where the participants used surveys to assess their behavior and attitudes. The
data collected was then used as basis for coaching, reflection and feedback.
In conclusion, this study showed a perceived change in behavior due to reflection and
increased transparency into the change process, both facilitated by the technology added
to the process.
AT THIS PAGE YOU CAN DOWNLOAD THE WHOLE ESSAY. (follow the link to the next page)