TECHNOLOGY ENHANCED BEHAVIORAL CHANGE PROCESSES : Changing an organizational change process with ICT

Abstract:

In our rapidly developing society, companies and education have to continuously reflect

upon their ways of working in order learn and improve. Learning within organizations

can be measured by studying behavioral change, and research has shown that behavioral

change can be achieved with technology enhanced interventions and coaching.

The purpose of this study is to explore how the participants perceive a behavioral

change process when it is matched with technology, what aspects of the process that effect

the participants’ learning and behavior, and to find a technological solution which

enables coaching for behavioral change. This has been done by a user-centered designed

process where the participants used surveys to assess their behavior and attitudes. The

data collected was then used as basis for coaching, reflection and feedback.

In conclusion, this study showed a perceived change in behavior due to reflection and

increased transparency into the change process, both facilitated by the technology added

to the process.