How to ensure quality between buyer-supplier : A case study at Volvo cars Torslanda
Abstract: In today’s market it is possible to get a competitive advantage with right quality- and safety work to satisfy the customers in the automotive- and manufacturing industry. Today companies are also highly exposed with today’s media and social media which make the quality assurance even more important to avoid bad publicity. This report consists of an investigation about how the automotive- and manufacturing industry work with their suppliers’ to mutually achieve the required quality targets. Toyota Motor Corporation has single handily been a trademark for high quality for a long time in the automotive industry. Their successful organization is based on different principles which have created The Toyota Way. Thus the authors’ of this report has chosen to select some of these principles, which are thought to be appropriate for the reports purpose. The principles are investigated and described so that they can be compared to the case study at Volvo Cars Torslanda. The purpose is to find potential improvement possibilities and recommendations for both Volvo Cars and for the manufacturing industry. The findings and analysis has shown that a more cross-functional way of working in teams between different departments should be used in a greater extension. Thus to achieve greater knowledge in the decision making process concerning the organization and to improve the quality assurance work concerning the suppliers’. Another recommendation is to greater encourage job rotations among the quality engineers concerning the different quality reviews. The authors’ are sure that greater job rotation can encourage better motivation at work and support to become an even more learning organization in addition to achieve the greater quality assurance. With these findings and recommendations the authors’ believe and suggests that further research can be done with a deeper approach towards the specific recommendations to find further improvement possibilities concerning the automotive- and manufacturing industry.
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