Implementing and managing a digital change: : A case study of how three different Swedish office-based organizations are managing a change to a Digital Workplace.

Abstract: Change within organizations is something that happens every day. Lately, more and more continuous digital changes are occurring that all need good management. If an organization implement too many digital changes without the right management during the implementation and following the implementation, it may cause more problems than what is gained. The question is, do you manage a digital change as you manage an “ordinary” change? To find out how managers are leading digital change, a study of how one of the current digital changes, the digital workplace, has been completed to see how the implementation was/is managed and how the completed change is continuously managed. The findings show that some steps in the change process differ from earlier studies and needs to be considered, mostly policies of how digital work should be implemented and completed. And the overall wellness of the workforce is the most important factor of the continuous management. This study will add to the wide area of management, mostly to the digital management and especially to them, yet not studied, the area of the digital workplace. It will serve as an addition, focused on the digital workplace, to great and accepted management studies such as the 8-step model of leading change. The study will also give some valuable tips for the continuous management of a digital workplace.