Implementation and Analysis of VoIP CPE Management System using TR-069

Abstract: Customer Premises Equipment (CPE) management is underestimated by the CPE vendors and services providers while it is in fact one of the most important aspects to ensure the high quality of service. Many people still think CPE management is the same as network management. Thus, they use the Simple Network Management Protocol (SNMP) to manage their CPEs. However, SNMP alone was thought not to scale nor to support the provisioning of the types of services which internet services providers must support today. This thesis highlights the importance of CPE management, how it is implemented using the TR-069; a CPE management protocol defined by the DSL Forum, and how a management system can be used for VoIP service management, and whether a CPE should implement TR-069 or SNMP as the management system to support. In the addition, the TR-069 will be compared against the SNMP to determine which one is more suitable for CPE management. An interesting conclusion is that while TR-069 does have some advantages over SNMP for managing services rather than simply managing the device, these advantages are not a large as initially believed nor has TR-069 avoided the problem of proprietary management information which SNMP has demonstrated.