Efficient information and knowledge distribution in high-tech production units utilizing graphical user interfaces

Abstract: This study aims to examine potential efficiency gains within a manufacturing unit by implementing processes for knowledge and information distribution. A specialized software tool, implementing processes for knowledge and information distribution, was developed and then examined to see if any efficiency gains could be accomplished. The scientific questions to be addressed were: Will well-defined strategies and processes for information and knowledge management lead to higher efficiency within a manufacturing unit? Is a specialized software a useful tool and how should it be designed to facilitate efficient information and knowledge management? With the help of information management theories, interviews and a field study five main problem areas were found. To counter the problem areas and approach the technical aspect of this study human-computer interactions theories were used to develop three prototypes in an iterative process. The third and final prototype was evaluated by using user testing and interview questions. We found that well-defined strategies and processes for information and knowledge management lead to higher efficiency within a manufacturing unit. By using the specialized software tool it will be easier to facilitate efficient information and knowledge management and that general rules on how to create such a software exists. Due to the result and reactions from the employees our recommendations is for FLIR Systems AB to conduct an implementation study using our software as the frontend.