The Functions of Information System in The Management of Corporate Social Responsibility

Abstract: Background: Most organizations rely on their information system on a daily basis to generate opportunities and advantages. Meanwhile, with the increasing emphasize on corporate social responsibility (CSR), more directors and CEOs are shifting their sights to CSR by developing business models that underline responsible and ethical disciplines for running businesses. However, studies that combine the analysis of IS and CSR are few. Therefore, the potential benefits of utilizing IS from a more intan-gible view, which means CSR in our case, are less likely be discovered. Besides, sen-ior managers have a hard time on shifting perceptions on CSR from being an add-on activity to be integrated in core operations of the organizations. Aim & Purpose: The aim of our research is to investigate the functions that IS has in CSR management from managers' perspectives. As mentioned above, the main reason for con-duction this research is the existing knowledge gap through the subjects being investigated. The overall purpose for this study is to adopt EFQM Excellence Model and Work System Model to contribute to CSR value creation of the organization. Method: The current research approach is qualitative and a case study is applied as re-search strategy. Data collection is carried out by means of documents and interviews. Doc-uments include company annual reports and website information. Semi-structured inter-views are conducted with managers from Lasfosaringar Jokoping and PwC. Conclusions: The functions of IS in the management of CSR can be concluded into four aspects, which are information management, customer relationship management, monitor-ing daily affairs and corporate governance. Information system have changed the way data is being sorted, spread, disseminated and have accelerated the information exchange fre-quency in business operation. Those changes in turn reflect on the performance of cus-tomer, employee and corporate governance of the organization.