Seizing costs of non-conformities in the business of projecting

Abstract: The name of the thesis is: Seizing costs of non-conformities in the business of projectingThe thesis is a compulsory part of the master programme: Master of Science in Industrial Engineering with a specialisation in Quality. The master’s programme is worth 300 ECTS credits.Eka Engineering is in the business of projecting and is in need of a system to seize and measure costs of non-conformities. As of today, Eka Engineering can only estimate roughly how large or small the costs are related to non-conformances.The purpose of the thesis is:- To search for means that can be used to, foremost, seize non-conformities and, secondly, seize the costs of the non-conformities in the business of projecting.The theory used to gather information is mainly studies on TQM. Methods used to answer and fulfil the purpose includes: Benchmarking, survey and interviews.A survey distributed within Eka Engineering proved that employees did not have enough motivation or information to use non-conformity reporting as means of improving the business. This was perceived to work functionally as projects were carried out. Part of the results must therefore include motivation and information to why documentation is futile for successful business improvement.Furthermore, a benchmarking was conducted in order to improve Eka Engineering’s way of handling non-conformities. This benchmarking was conducted at SAAB Space in Gothenburg.Interviews were conducted within Eka Engineering to find solutions for problems that arose during the survey, and also to shape a tool proposal for handling non-conformities that was influenced by SAAB Space.The result of the thesis presents Eka Engineering with a concept labelled Knowledge base, this concept includes:• A tool for documenting non-conformities and derived improvements• A work-process for the handling of non-conformities and derived improvements• A tool to involve employees in improvement work