Client Portal Application GGzE

Abstract: Abstract This master thesis investigates how more value can be created by digitally visualize the saved data of GGzE (Mental Health care Eindhoven). GGzE collects a lot of data about their clients and they believe that more value can be created from it. The Dutch government, as well as the European commission, is striving for more e-health. By 2019 the Dutch government wants 80% of the chronically ill patients and 40 % of the rest of The Netherlands to have direct access to their medical data. Doing this will help the patients with their healing process as they can easily see if their data is correct, they can easily communicate their data to others but it will also help doctors to work more efficiently. At the moment the saved data of GGzE is only accessible for therapists and not for the clients themselves. This report shows that there is a high demand from the clients to have more insights and control over their own data. This to see if they came across correctly, to view made agreements again or to communicate with others. Therefore this project is about creating a client portal for GGzE, which has been done in co-creation with the clients themselves. In this way the voice of the clients is represented and can be communicated via the client platform concept to the client portal project manager of GGzE. The outcome is an application for a smart-phone wherein clients can view all their saved data, they can see what is happening with their files and they can practice with this platform. The majority voted for a smart-phone application as they always have their phone with them and are therefore free to view their data and to work on their healing any time they want, anywhere they want.