Consumer responsibilization in sustainable fashion communications on Instagram : A multimodal discourse analysis

Abstract: Background, Problem Statement and Gap - Political agendas informed by the negative impacts of increasing consumption (including fashion consumption) have allocated major parts of the responsibility to contribute to sustainable development to individual consumers. These agendas subsequently highlighted the need to provide more information, including through media and social media, about the negative impacts of fashion consumption - and consumption at large - to the consumer. Within our paper, this depicted approach, which is sometimes criticized by scholars, is conceptualized as ‘Consumer Responsibilization’ and viewed through the theoretical lens of discourse. However, despite consumers having increased access to information, products, and services related to sustainability and sustainable fashion (SF), changes of consumption habits are stagnant. This phenomenon, which is a serious problem hindering sustainable development, is widely defined as the knowledge-to-action-gap (KAG) within the literature. Scholars whose studies were limited to the offline world have criticized Consumer Responsibilization and have linked this approach to the KAG. There exists a gap in knowing which role the social media platform Instagram, plays for the Consumer Responsibilization approach in SF communications and it’s potential to expedite the KAG. Consumption from the perspective of culture is understood in this research as socially integrated, complex, and not always rational. Purpose - Our research purpose is to fill the identified gap and investigate the Consumer Responsibilization discourse on Instagram used within SF communications. We want to find out which actors are taking advantage of this discourse, the way it is represented and how users of Instagram react. We also investigate how the unique affordances of Instagram and its potential as a site for discourse affect the discourse in question and could influence the KAG. Method - Multimodal discourse is the theoretical perspective used to detect and understand the representation of consumer responsibilization on Instagram. Meaning that we, informed by literature, see discourse as not only communicated through entities of text but also through other semiotic elements called modes. We adopted a culturalist perspective situated within qualitative marketing research and followed passive and immersive netnographic procedures, whereby ethnographic approaches are adapted to observe social media data. Our ontological and epistemological framing of this research is within interpretivism and constructivism, as we acknowledge that our role as researchers involves constructing meaning through subjective analysis. Through exploratory and iterative understanding, we followed abductive logic and hermeneutic philosophy to produce knowledge. We followed exploratory and selective sampling to find publicly accessible Instagram posts that used SF-related hashtags and communicated Consumer Responsibilization. Triangulation developed through the quantification of follower counts, likes and comments, reinforced patterns in our findings. Additionally, each researcher contributed an immersion journal of rich descriptions of our experiences navigating Instagram as users. Through multimodality, all the different elements of a post were analyzed as contributors to the discourse (e.g., text, image, and engagement). An iterative combination of Descriptive coding, Initial coding and Axial coding were applied for analysis and synthesis of themes from patterns that emerged in the data (Saldaña, 2009). Findings - Consumer Responsibilization discourse is being represented by SF communications on Instagram by various actors, through posts following the logic of rationalization, sharing call to actions, compelling imagery and self-auditing tools (such as checklists or bullet-point step-by-step guides). We identified categories of prominent account types, namely individuals or groups of individuals with the status of Opinion Leaders, Brands/Businesses, NGOs / Activist Organizations, and News or Media accounts. The majority of collected posts address consumers with a call to action to contribute to SF, through multimodal elements, and they follow either an Information Approach, Activism / Charity Approach or Consumption Approach with their suggested actions. According to the literature, Instagram's unique affordances as a social media platform favors visual content, which is deemed more effective with persuasion and gaining attention among users (Laestadius, 2016; Russman and Svensson, 2016; Schroeder and Borgerson, 2005). While we found patterns of visual communication which are typical of an account type, there are other patterns of engagement from users observed throughout the data which indicate the tone and intended message of a post influences the public’s response. Discursive polyphony and confusion, terms coined by Markkula and Moisander (2012), seem to arise from varying conflicting messages and SF principles, highlighting the ambiguity of SF discourse. This can, according to Markkula and Moisander (2012), be a contributor to KAG. Our data, based on the responses found in the comments, hints towards users experiencing feelings of conflict and confusion when being confronted with the different SF discourses. Users typically respond to SF posts framed by Consumer Responsibilization and rationalization with resistance, defensiveness, justification, support, gratitude, criticism, or skepticism. While reacting to SF discourses, users also replicate and further contribute to them. Practical implications and Theoretical limitations - Our thesis contributes to research of cultural forces that contribute to KAG, by locating our observations from Instagram, which is a compelling site to observe SF discourse. Previous research in this field has been conducted offline, with primary input from consumers, whereas our research gathered deep cultural insight from secondary data posted publicly online. As such, our findings are limited by users who post publicly not being representative of the public who are not active on Instagram, are unfamiliar with SF discourses or have set their accounts to be private. Our findings contribute to cultural marketing and SF research and elaborates on criticisms of Consumer Responsibilization. In future campaigns, social media managers, marketing managers and policy makers must consider the complex, overlapping and contradicting messages with SF discourse, and how they contribute to KAG. Discursive confusion, few suggestions of manageable solutions, and limited scope of information are risks to worsening the KAG. Our findings indicate that consumers also require public support from businesses and governments to tackle collective systemic issues.