Vad är kunskapshantering? : En fallstudie

Abstract: Knowledge management is a subject that is described in the literature as difficult-to-define, but important to an organization's competitiveness. Successful knowledge management is something that is also described as challenging with the subject's subjectivity. Critical success factors are used to gain an understanding of how knowledge management can be measured and implemented. The purpose of this study is to create an increased understanding of what knowledge management is all about. Through a literature search, two theses are formulated, which are then tested via a deductive approach. The first thesis states that knowledge management is seen as a process including different steps. The second thesis states that there exists a number of success factors for successfully implementing knowledge management. These are then tested against practice through semi-structured interviews in a case study. The result answers how knowledge management is perceived in practice, how success factors relate to each other and how these factors can be operationalized. The conclusion shows that informants perceive knowledge management differently, that success factors have a relation to each other and can be operationalized with a clear subject role.