Exploring challenges in a verification process - when adapting production processes to new environmental requirements

Abstract: The requirements on the products and production processes within the manufacturing industry are continuously increasing according to environmental standards. The new requirements are coming from a growing awareness of what our planet can provide for example by the global challenge of climate change. The industry needs to reduce energy consumption and waste to meet the upcoming requirements. One of the processes with high environmental impact in a discrete manufacturing industry is the paint shop. Surface treatment is also of great importance to maintain a high quality product. In scientific literature, technological risk is one of the barriers in implementing environmental conscious manufacturing. Therefore the area of sustainable operations management needs building bridges with other functions and disciplines such as economics, strategies and behavioral sciences in order to manage the transitions. The supply of competence around paint shops today is usually provided by suppliers and other sources within the industry and to make the collaboration to work is essential. In this process of collaboration with external sources, substantial measurements are required to maintain the desirable quality. In order to ensure the competence of testing the quality eventuate when switching technology at a pre-treatment line, this report sets out to explore what the challenges to be taken into consideration are when to assure the product- and- process quality. To respond to this question, a multiple case study is conducted during spring 2016 where the phenomenon to study is the change process and the unit of analysis is the challenges that can be faced during the verification process. The case studied is automotive companies located in Sweden which are producing components for heavy duty vehicles. Data collection is performed by studying documents, participatory observations and semi-structured interviews. The results will give insights to academia on what challenges that are occurring during the verification process of implementing new and cleaner technologies. The conclusions are drawn upon the literature and the empirical results. The managerial implications are to increase the awareness of any potential barriers in the verification process in order to be prepared for managing the technological change process.