Robotic Process Automation in Swedish Healthcare

Abstract: To relate expertise and spread information about Robotic Process Automation (RPA) in the Swedish public sector three regions were examined: Region Skåne, Region Stockholm and Västra Götalandsregionen. A framework for information gathering and structuring was established from an initial literature study. Data and documents from the regions were gathered through twenty interviews with eighteen stakeholders distributed between regions and their internal organizations. A more in-depth examination of three processes and their implementation was also performed. It was found that all regions use RPA to some extent. They are all expanding their effort put into RPA, they are all in the process of scaling up their initiative, and they are all heading towards more centralized organizations surrounding RPA. All three regions are in the process of implementing a central department intended to provide RPA solutions to the rest of the organization. Information about automated processes were examined, it was found that most efforts have been made in the Finance area and three possible process characteristics for RPA potential were identified.