Implementation and Evaluation of 5S: A Case Study at Lantmännen Maskin
Abstract: This thesis contains an analysis of critical success factors and barriers for SMEs within the agriculture machinery service sector. It will also answer the questions of how to measure the success of an implementation. It was performed as a case study and aims to deliver an implementation framework for 5S to Lantmännen Maskin AB. The analysis was performed as a thematic study where pattern matching was used on two different sets of data. The first was gathered through a literature review and the second through interviews with ten site managers at different locations. The qualitative data collection was complemented with a quantitative survey where the different critical success factors and barriers were scored according to importance. The literature review resulted in 21 critical success factors and 17 barriers while the interviews yielded 19 critical success factors and 16 barriers. Comparing frequency, importance and model specific aspects the following factors appeared to be especially important. Critical success factors - Management commitment - Management support - Employee engagement - Organizational culture - Communication - Training and education Barriers - Lack of management commitment - Lack of employee engagement - Resistance to change - Poor communication - Lack of evaluation and follow up Six different milestones and tollgates for the 5S implementation were identified, these range from prior to beginning the implementation until after. The recommendation considers the iterative nature of 5S and is repeatable. Using literature and the results from analyzing critical success factors and barriers, a combination of methods for capturing and measuring different important aspects of the business are recommended. Evaluating these aspects together indicates if the desired results of the initiative are achieved, and thus whether the project is successful or not.
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