Manage and implement organizational change in small firms : a case study in the beauty industry

Abstract: Aim: The aim of this study is to gain deep understanding on how organizational changes are managed and implemented in small firms.   Method: The data for this study is collected by doing an extensive literature study and by conducting semi-structured face-to-face interviews with respondents from one single case company. This data was then sorted by topic and analyzed accordingly. The management’s perspective is presented by statements and quotes and the employee’s perspective is presented in summarized essay form.    Result & Conclusions: The study showed that change is an ever-present future of the small firm business environment and must be seen as an ongoing process. Firms have to take a thorough approach when implementing change, where gaining enough support for a change initiative is essential for its success.  Suggestions for future research: Since this study is only focused on a single case, the suggested framework needs more validation. Also the author recommends further research on the topic of change implementation at small firms in general.  Contribution of the thesis: More case studies are needed to further validate the research outcomes since this study was a first attempt to discover the field of change implementation in small organizations.