Utilizing ISO Guidelines to Improve Website Quality Gaps: For AB Scandinavian Travel DMC
Abstract: The main purpose of this thesis was to fill the quality gaps of AB Scandinavian Travel DMC
website, by redesigning the website with help of ISO 9126 quality general guidelines and goal
directed design (GDD) guidelines. Thereafter implementing a new website for the company. The
thesis had a main question attempted to answer through the new website redesign process, How ISO
quality guidelines can be utilized to fill quality gaps during a website’s redesign process?
The ISO 9126 quality standards, gives general guidelines and descriptions to the quality aspects of
software products but do not specific scope for software quality.
During preforming the project’s phases, requirement specification was developed based on the
problems the website contained, needs of the project outsourcer and other interests, as well as
quality requirement which based on ISO 9126 quality standards. Requirement specification was the
base on designing and on the development process for the new website. The new website
implementation was based on web content management system technology, specifically Joomla
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