Designing a Multiplayer Game for Inflight Entertainment Systems

Abstract: The global airline industry is a significant market. Every year, millions of people travel by long-haul flights for different purposes. Inflight entertainment (IFE) systems are offered as a service in the aircraft cabin to keep these passengers entertained during the flight. Since IFE can significantly impact the passenger’s journey, aviation companies need to be at the forefront of providing and developing well-developed systems. Furthermore, a feature that can enhance the flight experience is a multiplayer game. Thus, this thesis aims to investigate how to design the user interface (UI) and the user experience (UX) of a multiplayer game suitable for a wide variety of users. A user-centered design process with a focus on universal design has been followed throughout the project. Additionally, the four main activities of interaction design have been carried out to reach the final result, which is a high fidelity prototype developed in Figma. The result has the potential to be a commercial product if being further developed. Thereby it could both enhance passenger satisfaction and give added business value to the airlines.