Improving the knowledge management structures at a Swedish construction company : A case study investigating the new and expansive construction company Serneke

Abstract: Knowledge management has been studied for decades. Previous case studies within the Swedish construction industry have uncovered common problems but also a reluctance for change. This master’s thesis will examine the structural problems, solutions and provide implementation suggestions at Serneke.  The research was conducted as a qualitative case study. Data was collected from observations as well as interviews with both employees at Serneke and scholars with experience from the field of knowledge management. The interviews were conducted in a semi-structured style with questions tailored to fit each participant depending on their position. The empirical data was then compared to the theoretical findings in order to provide suggestions for improvements. The result concludes that incentives, top management support and formal processes are important factors for successful knowledge management improvements. These results are aligned with previous studies. However, the most promising way of implementing knowledge management structures seems to be internal certifications.  These rely on combining incentives from social recognition and monetary rewards. A template is suggested as a basis for further research. In contrast to most large construction companies in Sweden as well as the literature, bonus systems do not seem to appeal to the employees at Serneke. The theoretical implications of this master’s thesis suggest that internal certifications are an effective way of inciting change. Furthermore, bonus systems are generally seen as disadvantageous. The practical implications of this thesis are that Serneke could incite improvements to their knowledge management processes. Furthermore, the authors hope that the findings of this thesis can be used by other companies in the industry.