Factors Related to Users’ Awareness of Information Security on Social Network Service : The Case of WeChat

Abstract: Recent trends in social network services (SNS) have taken the rates of personal information sharing, storage and processing to an unprecedented level, which yield both benefits and undesirable consequences for their users. SNS is being exploited by criminals to fraudulently obtain information from unsuspecting users. User’s awareness of privacy protection has been far left behind by the increasing and popularizing utilization of social network services (SNS), the privacy security problems will become one of the important factors influencing the healthy development of social network service industry. This study was designed to collect data and produce knowledge about the security awareness of WeChat users (i.e., randomly selected from all over China), their preferences and their experience of using WeChat while facing security issues as well as the perspectives of how people perceive a specific security problems, in order to find out what factors influence user's security awareness. In order to carefully conduct the research process and explain the empirical findings, seven principles of interpretive field research and protection motivation theory is adopted as core theoretical foundation. Participants were asked to provide information about and their personal views of questions from their different experience and value. Eight persons interviewed for our research and their responses confirmed our objectives of the study. As a result, six factors are indentified in related to WeChat user’s security awareness. PMT helps to explain and understand that how six indentified concepts influence behaviour intention and security awareness of user.