Web 2.0 : A case study of Mindroute Software AB

Abstract: The paper was written on the premise that knowledge and knowledge management are central competitive business advantages and that IT has developed favorably towards alleviating the process of harnessing intellectual capital. This topic has been frequently discussed with significant variances in theoretical approaches arguing both for and against IT’s impact in knowledge management. The authors have empirically explored the role of IT in this field through findings from a case study which quite originally manages knowledge with the emergence of novel web 2.0 tools. The findings of this study leads us to suggest a revised understanding of IT’s role in knowledge management based on the development of socially interactive web 2.0 which has the potential of replacing less effective and outdated IT tools. Optimal impact is suggested to be accomplished by sequentially integrating these various web 2.0 tools into the knowledge management process.