Experiences in Swedish Healthcare : Modeling Patient Satisfaction with SEM for Patients with Good and Poor Health

Abstract: Patient satisfaction is important for patients, and is an important aspect of a healthcare system. Patient satisfaction is a multidimensional concept consisting of patient experiences in different areas during the healthcare visit. This thesis examines the relationships between patient satisfaction, coordination of care, information providing communication, and patient-physician relationship. The method used is multigroup structural equation modeling, and the groups are patients with poor and good health. Result: there are significant relationships between latent variables Coordination, Relationship and Satisfaction. Information and Satisfaction has a non-significant relationship. The model has strict factorial invariance. The relative latent mean differences in the patient groups are statistically significant. Patients with bad health had smaller latent means. These results indicate that patients with self-reported bad health report worse patient experiences and lower satisfaction with their care.