Role of Information Technology in Lean Enterprise Systems

Abstract: With the fast a growth of the global economy and the competition in the world, all business enterprises are trying to deliver their products at the lowest possible price and at high quality. At the same time businesses should run in profit. This is possible by reducing waste and introducing new technology like information technology (IT). IT provides necessary information for the customers regarding the new products, quality and recent features about the product design. By using databases in the enterprise, recent market trends and customer needs can be known in advance and the product design can be changed and make the customers more satisfaction. IT also plays an important role in the security of information in the enterprise and also security to the customers regarding product delivery and product details. Lean management systems provide the new ideas about the non value and unnecessary activities in the enterprise. Ultimately Lean reduces the wastage and improves the customer satisfaction. Our thesis focuses on advantages of lean-IT in business enterprise and how information technology can be useful in customer service and continuous improvement by utilizing knowledge management.