Developing a Supply Chain Performance Measurement Dashboard - A Case Study att Axis Communications AB

Abstract: Background: A central part of Axis Communications AB is the Operations department, which Axis Operations currently measures performance through a number of indicators or goals that are measured for each function. However, the way performance is measured and presented today does not provide a complete picture and therefore has the potential to be developed further. As the company grows, the need for control and overview increases and thereby the need for a dashboard that can provide this, swiftly and frequently. Purpose: To develop a dashboard by suggesting what metrics to include in it. This dashboard should provide an overview of the performance of the Operations department at Axis Communications AB. Method: The study is a single case study that uses qualitative data in form of interviews. An analysis model was developed through a literature review where relevant topics for the study was combined. The model comprises a general guide for developing metrics for a dashboard and is not specifically adopted for Axis Operations. For the case specific solution, data was collected at Axis Operations, mainly through interviews, with the aim of understanding the background and context and collect necessary data for suggesting appropriate metrics. The analysis was done by applying the analysis model. A set of metrics suggested from theory as well as the currently used metrics at Axis Operations were analyzed applying requirements identified through theory, both individually and as a group. The outcome of the analysis is a set of metrics for the dashboard. Conclusion: The result of the study is twofold. One part is a practical contribution in form of a set of metrics for the dashb The other part is a theoretical contribution in form of an analysis model based on relevant theory from the field, which is used as a guide when creating dashboards. The set of metrics has been selected by applying the analysis model and is needs and situation. The analysis model is general and can be used to develop dashboards at different levels in a company.