Challenges and Solutions in Test Staff Relocations within a Software Consultancy Company

Abstract: Test staff working in modern software consultancy companies often have to work in multiple customer projects that differ not only technically, but also regarding organisational, management and social aspects. The ease and speed with which the staff can adapt to new projects and environments is crucial for the success and profitability of the consultancy company. This paper presents the results of a study on how management in a Swedish software company can facilitate test staff relocation. Interviews with consultants in the testing department were conducted to elicit the differences between testing projects they have and are involved in and their views on the challenges of and learning needed when relocating between projects. Based on this we present an approach to better support such staff relocations in the future. The approach is based on a knowledge sharing structure and process and the introduction of specific templates to capture and document testing experience. An initial, static validation in the test consultancy show that the approach has merit and should be further evaluated.