Brand avoidance among the Chinese consumers in the mobile industry : The main drivers of the brand avoidance among the Chinese customers with the quantitative description.

Abstract: Brand avoidance is a new topic in consumer behavior research. The purpose of the study was to find the main driver(s) of the brand avoidance behavior among the Chinese mobile consumers. The study was based on the core framework of Lee, et al. (2009) and Knittel et al (2016). The study also applied Ma’s research (2012) to segment the Chinese mobile consumers. A survey was conducted based on the literatures. The findings show that Chinese mobile consumers do not share the same driver for the brand avoidance behavior, the main driver for fashion-taste consumers, trendy but cost-efficient consumers and conservative consumers is moral and identity avoidance. Rational and price-sensitive consumers avoid the brand because of the moral and identity avoidance, and the experiential avoidance for product. Business communication consumers avoid the brand because of the moral and identity avoidance and advertising avoidance. Organizations can use these findings to adjust their marketing strategies and content accordingly.