The complexities of organizational coordination’s communicative constitution: A qualitative study on coordinators activities in BPO-environments
Abstract: The complexities of organizational coordination’s communicative constitution: A qualitative study on coordinators activities in BPO-environments. The notion of organizational coordination has a limited view of language and communication since scholars usually refer to communication purely as a referential system. Rather problematic is that the notion of business process outsourcing refers to organizational coordination to mitigate its issues when the field of organizational coordination does not have a complete understanding of its constitution. Therefore, this study investigated how coordinators activities were communicatively constituted within a business process outsourcing (BPO) environment. The study utilized a qualitative research approach, more specifically semi-structured interviews, in order to explore how the communicative constitutive nature of organizational coordination was constructed. The findings of this study suggested that organizational coordination was constituted through several aspects lying within the translations developed by Taylor and his colleagues (1996). In addition to these findings, this study suggested that Taylor and his colleagues (1996) framework could be altered or developed by replacing the aspect of common ground with the hermeneutical perspective ‘fusion of horizons’.
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