Ready or not, here AI comes! : A case study of the future of AI in healthcare

Abstract: New and innovative technology has changed the way we do things in all parts of our lives. Intelligent machines that can mimic human cognition and exceed its brainpower are on an uprise in all domains of the society we live in today. The concepts of Artificial Intelligence and Machine Learning is increasing in popularity, especially in the field of medical practice and research. Areas such as radiology have come a long way in using AI and ML to diagnose and decide on treatments but many other areas in healthcare are still behind in the research and usage of this technology. This study aimed to investigate AI management in relation to medical professionals and their current professional practice. This was done through a case study format of a project currently developing an AI application for future use in primary healthcare. Interviews with project members and physicianswere conducted and provided a foundation for analysis. The thesis shows that the current understanding of AI and its application is limited amongst the professionals, and the attitudes and trust are highly individual. Our conclusions highlight the need for a holistic view of the management of AI in healthcare, where perspectives from all actors involved in the change need to be raised and utilized in future developments and implementations.