Key Success Factors of Community Health Workers Program in Garut, Indonesia : An investigation of community health workers’ experience regarding the implementation of Saving Next Generation Institute program

Abstract: Aim: This study aims to investigate the experience of Indonesian community health workers (CHW) particularly in the aspect of motivation, advantages gained, obstacles and challenges related to the implementation of Saving Next Generation Institute (SNGI) program in Garut, Indonesia Methods: This study is a qualitative study. Semi-structured interviews were conducted with ten (10) community health workers who were enrolled in the program. Data were analyzed by using thematic analysis. Findings: The study reveals that the participating CHWs have positive experiences with the program. Respondents were motivated to gain comprehensive knowledge and skills from joining the program to serve their community better. Also, the CHWs acknowledged their getting more empowerment, skill-building, positive communication, self-satisfaction, and recognition from the program compared to the state program. Conflicts among the CHWs, the sustainability of the program, and the types of incentives such as transport fees and material incentives were mentioned to be the challenges in the program. Conclusion: This study substantiates what CHWs’ consider points of importance from the program. Points included are sharing synchronous common goals between CHWs and the program, having identified and appropriate program which meets the CHWs’ needs, having positive communication with all stakeholders and having suitable incentives. Findings from this study should be considered an insight for both non-state actors and the Indonesian government to ensure future improvement and program upscaling. Future research might expand to analyzing the dynamics of state and non-state interaction and organizational behavior which highlights communication among stakeholders in the program.