Improving mass transit service by using crowdsourcing and gamification : A study on how to develop and design an application that can be used to encourage Värmlandstrafik’s passengers to report problems and concerns

Abstract: Application that combines crowdsourcing and gamification elements should be usable by as many passengers as possible, considering all the different smartphones available on the market and people with disabilities. Thus, most popular platforms for cross-platform mobile application development should be compared in order to choose the appropriate one for this project. Finally, application prototype should be further tested to gather more feedback about design and concept for improvements and future studies.  Such solution is not meant to replace current methods of information gathering, but instead should be one of the available tools.