Continuous Quality Improvement in Higher Education A case study in Engineering School of Boras University

Abstract: This thesis considers “Quality in Higher Education” from different points of view. The aim isto achieve continuous quality improvement in Engineering School of Boras University as acase study. In order to improve quality, the quality criteria and definitions in higher educationare discussed. Different improvement methods that have been successfully used to improvequality in Educational systems such as PDCA (Deming wheel) and EFQM (EuropeanFoundation for Quality Management) are shortly presented. These methods are applied inBoras University Engineering School to find out the roots problems and main barriers toimprove quality, and there are some different solutions suggested to implement in order toachieve continuous quality improvement in this especial department. Although this case isfocused on Boras University, the writer believes that the same methods and assessments canbe used in any kind of educational organizations.