The process of knowledge transfer

Abstract: There is a common agreement in literature that a company can create a sustainable competitive advantage by mastering knowledge and knowledge transfer. This requires to forward knowledge to other units at the correct time and in the right way. The purpose of this research study is to explain in the first step general theoretical considerations related to the concept of knowledge, knowledge management as well as knowledge transfer. In a second step these concepts are illustrated with the help of four points of impact. Some important aspects are discussed. First, the individual in the process of knowledge transfer is regarded: its behaviors, its interactions with its professional environment. Second, key tools are extended and finally the factors which influenced the process are presented. Out of this a model is developed in an approach divided into three parts: the individual, social/collective and company perspective. This model also includes a process of knowledge transfer, the knowledge sharing achievement through a description of the main tools and actions which create a dynamic between the actors. In the last part we focus on a technical solution which can help companies to implement a knowledge transfer dynamic.