The resilience of the logistics service providers in supply chain disruptions : – A qualitative study of logistic network resilience at Schenker Dedicated Services and Samskip

Abstract: Globalisation and outsourcing have exacerbated the complexity of supply chains (Christopher, 2016). As a result, new business models have emerged to reduce the complexity of the supply chain by utilising supply chain management solutions. These business models serve as links in the supply chain that facilitate the integration of the functions of the primary organisation with those of other organisations. When disruptions occur in the supply chain, several parties are impacted. In this situation, supply chain and risk management methodologies can assist in assessing internal and external aspects during disruptive events. To understand the perspective of logistics service providers, this thesis examines Schenker Dedicated Services and Samskip's perceptions of disruptive events, the effects of these events, and how resilience plans are developed. In this context, a logistics service provider is an underlying link that helps its clients by applying supply chain management strategies such as coordinating, integrating, establishing connections, and cooperating.  We assembled a panel of supply chain practitioners with different roles at third-party and fourth-party logistics companies to investigate these factors. This panel had a role in our qualitative investigation and expressed their perspectives. It was discovered that their views of interruptions in the supply chain are comparable but slightly different. These discrepancies may be attributable to the company's business style, logistical networks, and geographic location.