Voice Recognition Approach for Technical Support at Volvo
Abstract: This exploratory case study presents the results of using a mobile-based Automated SpeechRecognition solution in noisy environment to improve the usability of an IT system. Interviews,observations and qualitative analysis were made to identify the constraints/problems. A mobilebasedAutomated Speech Recognition prototype was developed and its evaluation wasperformed through end user in noisy condition. The study results showed such an approachdoes not help in improving the usability of the IT system due to Automatic Speech Recognition’sspeech to text in accuracy and the user’s reluctance to speak without system response.
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