Leadership at a distance : A qualitative study of managerial work at a distance during the COVID-19 pandemic

Abstract: The aim of this study was to investigate management and leadership at a distance during the COVID-19 pandemic in Sweden. Eight managers from a large industrial company in Sweden currently working full time from home participated in the study, of which six were women. Semi structured interviews were carried out and the data was analyzed through thematic analysis which yielded 7 themes accompanied by 5 subthemes. Not being in the same physical space removes informal interactions, and to combat this, formalization has increased. Tasks that do not lend themselves well to formalization, such as getting a feel for co-worker’s emotional state or creative work, were found to be more difficult. The managers workdays had a high number of digital meetings, and their way of working was changed through digital adaptations. While the availability of quality social interactions with co-workers was down, digital meetings were used to keep interactions up within the work group. While work environment management was harder, work requiring heavy focus was described as more efficient when teleworking. Overall, the situation surrounding COVID-19 has been challenging for managers, but the digital space has evolved quickly, and work has still been able to function surprisingly well.