Service Expectations and Perceptions of Exhibitors at TUR 2011- An Application of SERVQUAL Model on Service Quality Evaluation

University essay from Göteborgs universitet/Graduate School

Author: Junling Qian; Ling Wang; [2011-07-07]

Keywords: ;

Abstract: MSc in Tourism and Hospitality Management

  AT THIS PAGE YOU CAN DOWNLOAD THE WHOLE ESSAY. (follow the link to the next page)