Managing the IT function: Examining the use and management of IT in humanitarian organizations operating in Uganda

Abstract: Information Technology is important to the overall performance of organizations regardless of size or purpose. Understanding how IT is used in a particular organization provides insight on how it could be managed effectively to support daily organizational work, mission or strategy. It also guides researchers and consultants when tailoring known models and frameworks to particualr types of organizations. Organizations establish good IT governance structures using suitable frameworks and models. Once governance structures are established, the organization CIO is challenged with developing strategies for managing performance and communicating the value of IT. Would these models and recommended best practices work with humanitarian organizations? There are few studies carried out about IT governance, management with the humanitarian organization by known researchers in infomation systems. The purpose of this study is to provide insights into the management and use of IT in humanitarian organizations in Uganda. The online survey carried out with IT focal points working with these organizations found that other than a support function, Information Technology is used in different ways to include - staff security, peacekeeping, visibility and ICT4D among others. This research project has found that for various reasons (including funding) many humanitarian organizations struggle to establish good IT governance structures that would allow them fully benefit from Information Technology. However there are positive developments. Humanitarian organizations have in general taken significant steps to ensure that IT is a driving force that can support their overall mission. This opens opportunities for adoption of the known IT managment and governance frameworks by more of these organizations.