Impact of paperless trading on organizations

Abstract: Innovation in technology within recent years pushed organizations to innovate and digitalize in order to keep their current position on the market as well as fulfil requirements for their future growth. Our study focuses on the changes that the hybrid-paperless model brought to organizations operating within international trade and the future expectations for this industry. The study is focused on one specific European digital platform that allows organizations to work and exchange documents with different parties. The study researches five large organizations in order to identify the impact caused by this platform. Additionally, this research interviews three members of the digital platform creator’s team. We found that organizations using the solution cannot feel a high impact on their financial resources yet but can feel a major impact on their human resources and workflow improvements. Organizations could identify the impact on human resources and workflow even though they are not fully integrated yet. Two of the organizations could even identify the small improvement of customer satisfaction which was not yet mentioned by the available literature. Finally, organizations and creators think that most developed markets can become fully paperless within the next 10 years.