Traceability of Human Error Production Defects in Automotive Manufacturing
Abstract: Many global automotive industries have movedtowards factory automation, yet several still rely on collectingmanual data from the plant floor and manually inputting thedata into the management quality system in the assembly line. Inthis case study research, the objective of our study was to observehow technology advancement can be supported for human errorlogging in the quality assurance process. The study wasconducted over the course of 7 weeks where we analyzed thetraceability of human error production defects in Volvo Cars ABlocated at Torslanda, Gothenburg. Triangulation from three datasources – interviews, observations, and artifacts – reveals that theprocess is done using paper and manually inputted into thesystem which leads to human errors and to possible delays. Thesolution that is perceived from existing literature and ourfindings suggest that factory automation is a foreseeable solutionfor the company and other manufacturing companies dealingwith the same issues.
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